Abstract

Organisations should be structured differently to be able to respond quickly in a low-volume environment with customized products. In order to reduce the lead time, it is necessary to break down functional walls and create a team that can process jobs through multiple functional steps. Quick Response Office Cell (Q-ROC) is a multifunctional, cross-trained team located in close proximity, dedicated to all office activities that belong to a FTMS or product family, with ownership of all operations and commitment to lead time reduction.